Complaint Management System

Welcome to the Complaint Cell of the Planning & Development Department, Government of Khyber Pakhtunkhwa. This platform allows citizens to safely register complaints, suggestions and feedback regarding departmental services.

Important: Your mobile phone number is required for registration and complaint submission. This ensures secure authentication and allows us to communicate updates about your complaint.

How to Register a Complaint:

  • Click on the "Register Complaint" button below
  • Create an account using your mobile number
  • Fill out the complaint form with accurate details
  • Submit the form and note your complaint reference number

Tracking Your Complaint:

  • After submitting your complaint, you will receive a reference number
  • Use your registered mobile number to log in to the system
  • View the status and updates on your complaint in your dashboard
  • Our team will contact you if additional information is required

Confidentiality Assurance:

All information provided through this system is treated with strict confidentiality. Your identity and personal details are protected in accordance with applicable privacy laws.

Register Complaint

How to Reach Us

Toll Free 0800-88777
091-9223420
(Monday to Friday, 09:00 AM – 05:00 PM)
Online Portal complaints.pndkp.gov.pk
Address Civil Secretariat, Peshawar, Khyber Pakhtunkhwa
An initiative of the Planning & Development Department under the guidance of the Additional Chief Secretary (P&D) and Secretary (P&D), Government of Khyber Pakhtunkhwa.